CRM / Lead Management

Lead Management

No more missed opportunities

  • Sales & Lead Tracking – Phone, Walk-up, Internet
  • Tools to measure lead source effectiveness
  • Call campaigns – Predictive dialing & call recording
  • Email campaigns
  • Automated lead & After sale follow-up processes
  • Service & After the sale retention
  • Customizable email template

Customer Profiler

Have an email address and want to know more about the customer? SWC’s Profiler can provide an array of information, from age, gender, income, profession, social media influence, and more. With this information you now can have a professional dialog with your clients, and work to build rapport more effectively.

BDC Solution

  • Comprehensive Reporting in All Areas – Track Performance of Entire Store
  • Automatic Lead Assignment – Round Robin
  • Complete Lead History At A Glance
  • Automatic Time/Date Stamp & Response Time Indicator
  • Activity Calendar, Scheduler, Alarms
  • Automated Reminder and Alerts
  • Track All Advertising with Campaign Manager
  • Web-Based Access From Anywhere
  • Virtual Whiteboard

Communication Verticals

Smart Web Concepts offers several ways to communicate with customers, from Phone, email, chat, and SMS all integrated within the CRM. Separate yourself from your competition by offering your customers an amazing experience by communicating on their level!

Email Campaigns

Like most CRMs in the market place the ability to send an email blast is a must. Rest assured SWC’s email campaigns offer all the key components you need to send a professional campaign.

SMS Campaigns

Send SMS campaigns and messages right out of the Smart Web Concepts CRM, also have SMS responses come right back into the SWC CRM to keep all communication streamlined in the CRM.

Mobile CRM

Smart Web Concepts Mobile CRM gives you all the features you need to manage your clients on the go. Being able to respond from anywhere allows you to be free from your desk to be more efficient and effective with your day to day demands!

Sales Tracking

SWC’s reporting will give you all the tools you need to make an educated decision on your business’s marketing efforts. Track lead sources and cost associated with those sources to measure ROI. Measure staffs effectiveness by measuring response and actions taken on each lead. SWC’s whiteboard gives management a real-time look at what’s going

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